HANOI CITY TOUR

• 16, 29, 35, or 45-seat transportation depending on the group size, accompanying the group throughout the entire tour.
• Experienced Vietnamese-speaking tour guide accompanying the group throughout the entire tour.
• 3-star or 4-star hotel accommodation according to the selected option for each group, equipped with hot and cold water systems, telephone, and private bathroom. Standard occupancy is 2 adults per room; odd-numbered groups will be arranged in rooms for 3 adults.
• Meals according to the itinerary, with a minimum allowance of VND 150,000 per person per meal.
• Entrance tickets according to the itinerary: O Quy Ho Pass, Cat Cat Village or Ta Van Village.
• Vietravel hat as a complimentary gift.
• Travel insurance with maximum coverage of VND 120,000,000 per incident.
• Drinking water: 1 bottle of 0.5L per day per guest.
• VAT in accordance with government regulations.

• Personal expenses: meals outside the itinerary, laundry, single-room surcharge, etc.
• Entrance fees for attractions not included in the itinerary.
• Single-room surcharge.
• Tips for tour guides and drivers (optional).

• Children under 5 years old: No service fee will be charged. Parents are responsible for taking care of the child and paying any additional expenses incurred (for services charged based on height, etc.). Two adults may be accompanied by only 1 child under 5 years old. The second child will be charged according to the policy for children aged 5 to under 12 years old and will also be subject to a single-room surcharge. Air tickets, train tickets, and public transportation tickets will be purchased according to the regulations of the respective transportation providers.
• Children from 5 to under 12 years old: 50% of the adult tour price (no separate bed included). Two adults may be accompanied by only 1 child aged 5 to under 12 years old. The second child and any additional children must purchase a separate bed.
• Children aged 12 and above: 100% of the adult tour price.

• A 50% deposit of the total tour price is required upon booking.
• The remaining balance must be paid 7–10 days before departure for regular tours, or 20–25 days before departure for holiday and Tet tours.

All guests joining the tour must have a valid Citizen ID Card/Passport. A birth certificate is required for children under 14 years old.

After payment has been made, if you wish to cancel the tour, please bring your Citizen ID Card and payment receipt to a Vietravel office to complete the cancellation procedure. Vietravel does not accept tour cancellation requests by phone.

• Tour cancellation periods are calculated based on working days and do not include Saturdays, Sundays, public holidays, or Tet holidays.
• If a guest arrives too late for the scheduled flight, it will be considered a tour cancellation made 1 day before departure.

Refund and tour cancellation conditions are subject to the Travel Ticket Sales Terms and Conditions attached to the contract.

• Cancellation after booking – cancellation fee is 10% of the tour price.
• Cancellation 15 days before departure: cancellation fee is 50% of the tour price.
• Cancellation 05 days before departure: cancellation fee is 70% of the tour price.
• Cancellation 02 days before departure: cancellation fee is 100% of the tour price.

• Cancellation after booking – cancellation fee is 10% of the tour price.
• Cancellation 30 days before departure: cancellation fee is 50% of the tour price.
• Cancellation 20 days before departure: cancellation fee is 70% of the tour price.
• Cancellation 10 days before departure: cancellation fee is 100% of the tour price.

OTHER IMPORTANT NOTES:

• Please bring your original valid Citizen ID Card/Passport, or provide your full and accurate name exactly as it appears on your Citizen ID Card/Passport (Passport)/Birth Certificate (for children under 14 years old), in the following order: Last Name/Middle Name/First Name.
• Foreign guests or overseas Vietnamese guests are required to bring all necessary documents (passport, valid visa for re-entry into Vietnam, etc.) when joining the tour.
• Guests aged 70 to under 75 years old are required to sign a health declaration with the Company. Guests aged 75 and above must provide a medical certificate confirming that they are in good health to travel abroad, issued by a doctor, and sign a health declaration with the Company. They are also required to travel with a relative under 60 years old who is in good health. In addition, guests over 75 years old are encouraged to purchase additional premium travel insurance (fees vary depending on the tour). Guests aged 80 and above are not accepted.
• Pregnant guests are kindly requested to inform the tour consultant at the time of booking for further advice and information. For safety reasons, pregnant guests who are 5 months or more pregnant will not be accepted.
• Children traveling without their parents must have a parental authorization letter certified by the local ward or commune authority where the family is registered.
• Customers who require a VAT invoice are requested to inform the tour consultant at the time of booking, and no later than 07 days after the tour ends.
• The itinerary and hotel arrangements may be changed in order to suit the actual conditions of the group, but the total number of attractions will remain unchanged. Hotel check-in time: after 14:00; check-out time: before 12:00.
• If you require a single room or are traveling alone, or if you are part of an odd-numbered group of 3, 5, or 7 guests without another guest to share a room with, you are required to pay the applicable single-room surcharge.
• For beach and island tours: if you are unwell, have a medical history, or have consumed alcoholic beverages or other stimulants, you should not swim or participate in diving activities to ensure your absolute safety. In the event of an incident resulting from intentional violation of these safety recommendations, Vietravel shall not be held responsible.
• Travel insurance is applicable only to customers participating in Vietravel tours and incidents occurring during the tour period (from the tour departure date to the tour completion date). If a customer continues medical treatment after the tour ends as prescribed by a medical facility, the treatment may also be covered by insurance based on valid medical invoices and documents. The insured amount will be reviewed and compensated by the insurance company according to the insurance contract signed with Vietravel and is not based on all invoices submitted by the customer.
• In the event of force majeure caused by weather, natural disasters, civil unrest, war, epidemics, or flights being delayed or canceled due to weather or technical issues, resulting in the tour being unable to continue, Vietravel will refund the tour price after deducting the costs of services already provided and will not be responsible for any additional compensation or other expenses.
• For any force majeure reason that results in the group having fewer than 10 guests and being unable to depart, guests may transfer their booking to another departure date, or Vietravel will refund 100% of the amount paid by the customer to the Company.
• When booking a tour, please carefully read the itinerary, tour price, included and excluded services, and tour cancellation conditions stated on the payment receipt. If you do not personally make the booking and someone else registers on your behalf, please make sure to obtain and carefully review the full tour itinerary and conditions from the person making the booking for you.